How can TurboTax assist users in case of an audit?

TurboTax can assist users in the event of an audit by offering guidance and representation throughout the audit process. This support includes explaining what to expect during an audit, helping users understand the documentation required, and providing advice on how to respond to inquiries from tax authorities. Furthermore, some TurboTax plans may include access to tax professionals who can represent users in dealings with the IRS, ensuring that individuals have expert assistance when navigating complex audit situations.

In contrast, while email support may be helpful for general inquiries, it does not specifically address the complex needs that arise during an audit. Tax refund estimates are focused on future expectations rather than audit scenarios, and preparing audit documentation, while essential, is just one part of a larger process. Therefore, comprehensive guidance and representation during an audit stand out as the most valuable service TurboTax provides in this context.